Face-to-face delivery as City takes services to its residents
Yesterday, 20 March 2019, the City’s Mayoral Committee Member for Urban Management, Alderman Grant Twigg joined councillors and officials from various departments to take the City’s basket of services to the doorstep of communities. This month-long campaign will see City of Cape Town teams traversing the city to interact with residents.
This month-long campaign officially kicked off in Atlantis, Elsies River, Matroosfontein, Mitchells Plain and the Strand and will see 48 public engagement sessions taking place until 24 April 2019.
‘We committed to building a customer-focused organisation that is responsive to the needs of our residents. We need to meet residents where they are and not expect them to always come out to us to be served; especially our most vulnerable residents. We are committed to rendering quality services to all residents of this great city,’ said Alderman Twigg.
A number of City departments were available to help residents with a host of services such as helping them to apply for indigent grants, to update their details on the Housing Database, to make general enquiries regarding their utility bills, to gather information on health issues and job opportunities and to engage about neighbourhood safety matters.
‘As a local government, we need to be more accessible, responsive, and visible especially in our most vulnerable communities. I have committed to those that have minimal access to City services to ensure that they are attended to and are considered an essential part of the local government’s responsibility by ensuring that this sphere of government remains closest to residents.
‘Nothing beats face-to-face engagement with our residents to share information and resolve their enquiries. It helps them to put a face to the name of City officials whom they may have interacted with over the telephone, and it shows the human side of this vast organisation,’ said Alderman Twigg.
Residents will be kept abreast of upcoming engagement sessions in other parts of the metro.
‘Municipal services play a significant role in shaping the sustainability of our city and as a local government we must ensure that access to these services is enhanced. This is why I want to take the lead and ensure that services are taken directly to the people,’ said Alderman Twigg.